This Privacy Policy explains how Removal Companies Battersea collects, uses, stores and protects personal data for all customers and prospective customers in the Battersea area. We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018. This notice describes your rights and how you can exercise them in relation to the personal data we hold about you.
This Privacy Policy applies to all services provided by Removal Companies Battersea to individuals and businesses in the Battersea area, including enquiries, quotations, bookings, removals, storage and related services. By using our services or by providing your personal data to us, you agree to the processing of your information in accordance with this Privacy Policy.
We may collect and process the following categories of personal data when you contact us, request a quote, make a booking or use our services:
Identification and contact details: name, title, postal address, property addresses involved in your move, email address and contact details associated with the booking.
Service and booking information: details of your move such as collection and delivery addresses, access details, property type, inventory and items to be moved, preferred dates and times, specific instructions or requirements, and any aftercare or follow-up information.
Payment and transaction data: records of payments made, amounts, dates, and methods of payment processed via our appointed payment service providers. We do not store full payment card details.
Communication records: information contained in enquiries, emails, letters, phone conversations and other communications with us, including feedback or complaints.
Website and technical data where applicable: IP address, device information, and basic usage data that may be collected through standard website server logs or essential cookies if you visit our online pages, to ensure security and proper functioning of our website.
Business customer data: where you act on behalf of a business, we may collect your professional contact details, role and organisation information.
We process personal data only where we have a lawful basis to do so under the UK GDPR. Depending on the context, we rely on the following bases:
Performance of a contract: to take steps at your request before entering into a contract and to perform our contractual obligations, for example to provide quotations, confirm bookings, carry out removals and storage, and manage your account.
Legal obligation: to comply with legal and regulatory requirements, such as record-keeping, tax, accounting, and responding to lawful requests from public authorities.
Legitimate interests: to pursue our legitimate business interests, provided these are not overridden by your rights and interests. This can include managing our relationship with you, improving our services, preventing fraud, ensuring the security of our operations, handling enquiries and resolving disputes.
Consent: in limited cases where required by law, we may rely on your explicit consent, for example for certain types of direct marketing. You can withdraw consent at any time, but this will not affect the lawfulness of processing prior to withdrawal.
We may use your personal data for the following purposes:
To provide quotations, confirm availability and respond to your enquiries.
To set up and manage your bookings, including planning and carrying out removals and related services.
To communicate with you before, during and after your move, including sending confirmations, updates and service-related information.
To process payments, manage invoices, and maintain accurate financial records.
To manage customer service, handle complaints, resolve disputes and provide aftercare.
To operate, maintain and improve our services and internal processes.
To protect our business, customers and staff, including for fraud prevention, security, and compliance purposes.
To meet our legal and regulatory obligations and cooperate with regulators and authorities where lawfully required.
We do not sell your personal data. However, we may share your information with carefully selected third parties, acting as data processors or, in some cases, as independent controllers, where necessary for the purposes described in this Privacy Policy.
Service providers and contractors: we may share data with subcontracted removal teams, storage partners, packing services or other logistical partners where required to deliver the services you have requested.
IT and systems providers: we may use third party providers for IT support, booking systems, customer relationship management, secure data hosting and email services.
Payment processors: we use secure payment service providers to process card and other payments on our behalf. These providers handle payment details in accordance with industry standards.
Professional advisers and insurers: we may share information with accountants, legal advisers, auditors and insurance providers where needed for advice, claims handling or compliance.
Authorities: we may disclose information when required to do so by law or in response to lawful requests from government bodies, regulators, law enforcement or courts.
All processors engaged by us are required to act only on our instructions, to use appropriate security measures, and to process personal data only for the agreed purposes.
Our core operations are based in the United Kingdom. If personal data is transferred outside the UK or the European Economic Area by any of our service providers, we will ensure that appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses, or equivalent measures required by data protection law.
We retain personal data only for as long as necessary for the purposes for which it was collected, and to meet legal, accounting or reporting requirements.
In general, we keep customer and booking records for a period that allows us to manage ongoing services, handle any queries or claims, and comply with statutory retention periods for financial and tax records. After these periods expire, we will securely delete or anonymise your personal data.
The specific retention period may vary depending on the type of data and the circumstances. Factors include the duration of our relationship with you, whether there is an ongoing dispute or claim, and our legal obligations.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration or disclosure. These measures include restricted access to personal data, secure systems, staff training and regular review of our data handling practices. While we strive to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Under the UK GDPR, you have several rights in relation to your personal data, subject to certain conditions and exemptions:
Right of access: you can request confirmation that we process your personal data and obtain a copy of the data, along with information about how we use it.
Right to rectification: you can ask us to correct or update inaccurate or incomplete personal data.
Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal obligation to retain it.
Right to restriction of processing: you may request that we limit the processing of your personal data in specific situations, for example while we are addressing a complaint about accuracy.
Right to data portability: where processing is based on your consent or on a contract and carried out by automated means, you may request a copy of your personal data in a structured, commonly used and machine-readable format, and ask that it be transmitted to another controller where technically feasible.
Right to object: you can object at any time to processing based on our legitimate interests, including direct marketing. We will stop processing unless we can demonstrate compelling legitimate grounds or where processing is necessary for legal claims.
Right to withdraw consent: where we rely on consent, you may withdraw it at any time. This will not affect the lawfulness of processing before withdrawal.
You can exercise your rights or raise questions about how we handle your personal data by contacting us using the contact details provided on our website or any service documentation you have received from us. To help us respond, we may ask you to confirm your identity and provide details of your request. We aim to respond within the timeframes required by data protection law.
If you are not satisfied with our response, you also have the right to lodge a complaint with the UK supervisory authority for data protection.
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or data protection practices. Any significant changes will be highlighted on our website or communicated through appropriate channels. We recommend that you review this Privacy Policy periodically so that you remain informed about how we process your personal data.
This Privacy Policy applies to all Removal Companies Battersea customers and prospective customers in the Battersea area and is effective from the date of publication until superseded by an updated version.
Among the rest removal companies in Battersea, SW11 we provide affordable services tailored to your moving needs at a great competitive rates.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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