These Terms and Conditions set out the basis on which our removal services are provided. By booking a removal service with us, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Company means the removal service provider supplying services under these Terms and Conditions.
1.2 Customer means the individual or organisation requesting and paying for the removal services.
1.3 Services means household or commercial removals, packing, loading, transportation, unloading, and any related services agreed between the Company and the Customer.
1.4 Premises means the collection address, delivery address, and any other property where the Services are to be carried out.
1.5 Goods means the items, furniture, belongings, and materials that the Customer requests the Company to move, handle, or otherwise deal with.
2.1 The Company provides professional removal services, including but not limited to domestic and commercial moves, packing and unpacking assistance, loading and unloading, and local transport of Goods in and around Battersea and surrounding areas.
2.2 The precise scope of the Services will be detailed in the quotation or booking confirmation provided to the Customer. Only the Services expressly confirmed in writing form part of the contract.
2.3 Any additional services requested on the day of the move are subject to availability and may incur extra charges. The Company is not obliged to accept additional work not previously agreed.
3.1 All quotations are based on the information supplied by the Customer, including but not limited to the volume of Goods, access conditions, distance between addresses, and any special handling requirements.
3.2 Quotations are normally provided on a fixed-fee basis but may also be provided as an hourly rate, depending on the nature of the job. The basis of the quotation will be clearly stated to the Customer.
3.3 The Company reserves the right to revise or withdraw a quotation if:
a) The information provided by the Customer is inaccurate or incomplete.
b) There are changes to the Services requested, collection or delivery locations, or access conditions.
c) The work is not carried out within 60 days of the quotation date, unless otherwise agreed.
3.4 Unless specifically stated, quotations do not include customs duties, parking fees, tolls, congestion charges, storage charges, or charges for disassembly or reassembly of Goods.
4.1 A booking is made when the Customer accepts the Company’s quotation, confirms the date of the move, and receives a booking confirmation from the Company.
4.2 Bookings are subject to availability. The Company does not guarantee a specific date or time until the booking has been confirmed in writing.
4.3 The Customer must provide full and accurate information at the time of booking, including:
a) Full collection and delivery addresses.
b) Details of parking availability and any applicable restrictions.
d) An accurate description and approximate volume of Goods to be moved.
4.4 The Company may require a deposit to secure a booking. The amount and due date of the deposit will be set out in the booking confirmation.
4.5 The Customer is responsible for obtaining and paying for any parking permits or authorisations required for the Company’s vehicles to operate at the Premises.
5.1 The Customer agrees to:
a) Ensure that all Goods are properly packed, labelled, and ready for collection unless packing services have been booked.
b) Securely close and seal all cartons and containers.
c) Remove and safely disconnect, defrost, and prepare appliances, such as fridges, freezers, and washing machines, before the arrival of the removal team, unless otherwise agreed.
d) Ensure that all fragile or delicate items are appropriately protected and clearly identified.
e) Be present or appoint an authorised representative at both the collection and delivery addresses to oversee the move and confirm that the Services have been completed.
5.2 The Customer must not include in the Goods any items that are hazardous, illegal, explosive, flammable, corrosive, perishable, or otherwise unsuitable for transport, including but not limited to gas cylinders, fireworks, fuels, chemicals, and controlled substances.
5.3 The Company may refuse to handle any item that, in its reasonable opinion, presents a risk to health, safety, property, or legal compliance.
6.1 The price for the Services and any applicable taxes will be specified in the quotation or booking confirmation.
6.2 Unless otherwise agreed in writing, payment is due in full no later than the day of the move and prior to the completion of unloading.
6.3 Payment methods accepted will be communicated to the Customer during the booking process. The Company may decline certain payment methods at its discretion.
6.4 If payment is not received when due, the Company reserves the right to:
a) Suspend or withhold delivery of the Goods until payment is received.
b) Charge interest on overdue amounts at the statutory rate from the due date until payment is received in full.
6.5 For business Customers, the Company may require payment in advance and may issue invoices in accordance with agreed credit terms, if any.
7.1 If the Customer wishes to cancel or postpone a booking, the Customer must notify the Company as soon as possible.
7.2 The following cancellation charges may apply:
a) More than 7 days before the scheduled move date: No cancellation charge, and any deposit paid may be refunded or transferred to a new date, at the Company’s discretion.
b) Between 3 and 7 days before the scheduled move date: A charge of up to 50 percent of the quoted price may be payable.
c) Less than 3 days before the scheduled move date or on the day of the move: A charge of up to 100 percent of the quoted price may be payable.
7.3 If the Customer wishes to change the date, time, or scope of the Services, the Company will make reasonable efforts to accommodate the change, subject to availability and potential changes in price.
7.4 The Company reserves the right to cancel or postpone a booking due to circumstances beyond its reasonable control, including but not limited to extreme weather, vehicle breakdown, accidents, illness, or legal restrictions. In such cases, the Company will seek to reschedule the move or provide a refund of any amounts paid for the affected Services, but will not be liable for any consequential loss.
8.1 The Customer must ensure that the Company’s vehicles have suitable access to the Premises and that parking is arranged in advance where necessary.
8.2 Any additional time or costs arising from inadequate access, restricted parking, or delays not caused by the Company may result in extra charges.
8.3 If the Company is unable to complete the Services due to a lack of access or parking, the Company may treat the booking as cancelled by the Customer and apply the relevant cancellation charges.
9.1 The Company will exercise reasonable care and skill in handling, loading, transporting, and unloading the Goods.
9.2 The Company’s liability for loss of or damage to Goods, howsoever caused, shall be limited to a reasonable and proportionate amount having regard to the value of the Goods and the price paid for the Services, subject to any specific insurance arrangements agreed in writing.
9.3 The Company will not be liable for:
a) Loss or damage arising from the Customer’s failure to pack Goods safely or adequately, unless the Company has provided packing services.
b) Loss or damage to items that are fragile, inherently defective, or not suitable for transport.
c) Loss of or damage to any Goods containing cash, jewellery, precious metals, important documents, or items of high value, unless such items have been declared in writing and specifically agreed with the Company prior to the move.
d) Any indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity.
9.4 The Customer is advised to take out appropriate insurance cover for Goods in transit, especially for high-value items.
9.5 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable, and in any event within 7 days of completion of the Services. The Customer must provide reasonable evidence of the loss or damage and allow the Company a reasonable opportunity to investigate the circumstances.
10.1 While the Company will use reasonable efforts to adhere to agreed dates and times, any times stated for arrival or completion are estimates only and are not guaranteed.
10.2 The Company will not be liable for delay or failure to perform the Services due to circumstances beyond its reasonable control, including but not limited to adverse weather, traffic congestion, road closures, accidents, public events, or acts of third parties.
11.1 The Company will comply with applicable waste management and environmental regulations when handling and disposing of materials in the course of providing Services.
11.2 The Company is not a general waste disposal operator and will only remove items agreed as part of the Services. The Customer remains responsible for the lawful disposal of any waste or items not specifically taken by the Company.
11.3 The Customer must not ask the Company to remove or dispose of hazardous, clinical, or prohibited waste. The Company reserves the right to refuse to handle any such materials.
11.4 Any charges for disposal or recycling of unwanted items will be agreed with the Customer in advance where possible and will take into account disposal fees, labour, transport, and regulatory requirements.
12.1 Where storage services are provided, the terms relating to storage, access, insurance, and charges will be specified separately and will form part of these Terms and Conditions.
12.2 The Company may store Goods in its own facilities or those of a trusted third party. The location of storage may change from time to time, provided reasonable standards of security and care are maintained.
13.1 The Company aims to provide a professional service at all times. If the Customer is dissatisfied, a complaint should be raised as soon as possible so that the matter can be investigated and, where appropriate, resolved.
13.2 Complaints should be made in writing and should include the Customer’s name, the date of the move, and a clear description of the issue.
14.1 The Company will collect and use personal information provided by the Customer for the purpose of managing bookings, delivering Services, and handling enquiries and payments.
14.2 The Company will take reasonable steps to protect personal data and will not share it with third parties except where necessary for the provision of Services, compliance with legal obligations, or with the Customer’s consent.
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16.1 If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by the Company in exercising any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy.
16.3 The Customer may not assign or transfer any of its rights or obligations under these Terms and Conditions without the Company’s prior written consent.
16.4 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any previous agreements or understandings.
Among the rest removal companies in Battersea, SW11 we provide affordable services tailored to your moving needs at a great competitive rates.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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